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Shipping & Returns

RMA (Return of Merchandise Policy)

Please read below for your return policy. You must have an RMA number to return merchandise. After you receive your RMA number you must returned all items back to Etronics4u.com in 14 days or less. In order to ensure satisfaction with your purchase, we request the following:

  1. IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please refuse the package or return to UPS shipping location within 24 hours marked "Refused due to shipping damage." You must then call us so we can file a claim with UPS. Failure to do so will result in loss of refund or replacement by UPS.
  2. KEEP PACKAGING: Save boxes, packaging material, and paperwork. Don't throw anything way. They are required items for all warranty issues.
  3. READ INSTRUCTIONS: Read the instructions carefully and completely. Many of the items we sell can be damaged the first time if used improperly. Improper use will void your warranty. Note not all items come with instruction.
  4. START SLOWLY: Take your time to get familiar with the items to prevent accidental damage.

RETURNS

To receive an RMA (Return of Merchandise Authorization) number you must go to Etronics4u.com , click on Contact us, and request an RMA. If you are requesting an RMA# for multiple items on an order, please include them all on the same RMA form. After submitting the request you will be contacted within 24 hours via email. Mail all returns to 16850 Collins Ave STE 112-166 Sunny Isles, FL 33160. You must return all packaging, manuals, and items included in the original product box, along with your packing slip and a detailed explanation of the defect within 30 days of receipt. It generally takes 2-3 weeks to process a return after it is received. You will be contacted via email as soon as the return has been processed. Gift purchase returns and warranty claims for purchases made during November and December must be received by January 20th.

REFUNDS

Unopened items must be returned within 30 days of receipt in order to receive a refund. We accept returns for refunds on new, unopened, unused items. There will be an additional 20% restocking fee charged to any item returned for a refund. The restocking fee does not apply for an Exchange. Replacement orders are not eligible for refunds. Open items that are defective are returnable for a replacement, a repair, or an in-store credit.

We apologize in advance on behalf of the manufacturer for any defective items you may receive. Please understand that defects do occur occasionally. We know how frustrating this can be, and we want to help you receive a working product as quickly as possible.

Please Note: Any item that was opened and played with and was in working condition out of the box is NOT considered a defect. Therefore we will not accept the return.

A defective item is an item that arrives undamaged in shipping, but unable to function properly. The item must not have any visible damage and must clearly be from manufacturing issues. Please note, attempting to return merchandise you have damaged is mail fraud and you may be subject to prosecution. Returns for opened items that are not defective, or returned items with damage caused by you will receive at most a 20% refund. If we warranty the item directly then we will pay the shipping charges to send you the repaired or replacement item.

PLEASE NOTE: Items returned to us without an RMA# will be refused. Items returned to us with an RMA# must be received within 30 days of the RMA issuance, and will be refunded appropriately within 10 business days. Please allow up to two billing cycles for your refund to appear on your credit card statement. A returned item with damage caused by you will receive at most a 20% refund, will immediately be discarded, and you may be subject to a $30 per hour administration charge and prosecution for mail fraud. Attempting to do a credit card chargeback for returns not in compliance with our policies will incur an administration fee of $50 per chargeback. We are not responsible for shipping charges or return shipping charges on defective or returned items unless you are missing an item from your order. Returned free shipping items and refused items will be charged an appropriate shipping cost. If we warranty the item directly then we will pay the shipping charges to send you the repaired or replacement item.

EXCHANGE POLICY

You MUST have an RMA number to exchange any merchandise.

We want you to feel totally satisfied when you order products from Etronics4u.com. If for any reason you are not completely satisfied with your purchase, call us so we can resolve any concerns. You will be asked to follow these simple steps:

  1. Make sure your original invoice is dated within the last 30 days. Call us at (786)303-8429 to receive an RMA (Return of Merchandise Authorization) number.
  2. Check all returned items to be sure they are in new condition (including all original packaging and accessories.)
  3. Include a copy of the original invoice. On the back of the invoice, please write your name, e-mail address, phone number, and the item(s) you would like to receive in exchange for the return.
  4. Pack the item(s) securely and mail to: Etronics4u, Inc. 16850 Collins Ave STE 112-166, Sunny Isles, FL 33160
  5. Shipping charges are not refunded. You will be responsible for the return shipping fees incurred to send the item(s) back to us.
     

SHIPPING POLICIES

Shipping times and rates are only estimates and are not guaranteed. Additional shipping may be required on your order due to weight, zip code, your combination of items, or other factors. We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible.

If you order more than one item Next Day Air or Second Day Air Shipping, all items in stock will be shipped immediately as requested. Any backordered items will be shipped by Ground or US Mail upon arrival. Items listed with (Free Shipping) receive free ground shipping.

Returned free shipping items, undeliverable packages, and refused items will be charged an appropriate shipping charge. Any free shipping orders returned for a refund will be subject to a shipping cost fee of $10. If the package is refused, a return shipping fee will also be inured. If we warranty the item directly then we will pay the shipping charges to send you the repaired or replacement item.


ERRORS AND OMISSIONS

PRICE AND/OR DESCRIPTION CHANGES All prices, pictures and descriptions on this site and all other etronics4u.com publications are subject to change. Etronics4u.com maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, etronics4u.com reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies. Errors and Omissions etronics4u.com is not liable for errors in prices listed on the site due to computer error or human error.